Explore the services
Accounts and cards, point of sale, the payment gateway, bulk payments, bills, ATMs and cash services.
MASAR — Payments & Financial Infrastructure
How can we help?
Start with your question or choose the topic closest to your needs. We bring general information, approved product guides and contact guidance together in one place.
Before signing up
Availability, eligibility requirements, fees and limits, and relevant terms.
Help with transactions
Guides for tracking transactions, refunds and settlements are added when the relevant products become operational, with a clear explanation of the reference you need when contacting support.
Security and complaints
Read guidance on protecting your information and understand the difference between a service inquiry and a complaint requiring a documented review.
Still need an answer?
Send your inquiry with a clear description of the issue. Do not attach sensitive information that is not needed for the request.